Employee Assistance Program

The State of Delaware has partnered with a new EAP vendor, Health Advocate, to provide employees and their families with expert help for any mental health or well-being issue. Just call, tap, or click to reach Health Advocate and receive 24/7 access to free confidential, personalized support from their caring team of Personal Health Advocates.

The Health Advocate EAP is available to employees and non-Medicare retirees enrolled in a State of Delaware non-Medicare health plan, as well as their dependent children, spouse/partner, parents, and parents-in-law. In July 2025, you will notice posters at your work location and an announcement postcard will be mailed to your home introducing Health Advocate.

Health Advocate will offer similar programs to ComPsych® GuidanceResources®. Below are highlights of programs that Health Advocate will offer:

• Up to five confidential consultations per issue, per year at no cost to the individual. Counseling is available through phone, in-person, virtual, or self-guided resources.
• Life & Work Services - Locate help for childcare, eldercare, relocation, special needs programs, and more.
• Online Resources - Explore webinars, courses, and articles on mental and emotional health, and access online legal and financial tools.
• Legal Information and Resources - Telephonic expert legal information from licensed attorneys, referral to a local attorney, and a discount on legal fees if that attorney is used for services.
• Financial Information, Resources, and Tools – Connect with a financial professional by phone on matters including budgeting, debt, and retirement planning.

Learn about the EAP services offered by Health Advocate and how you and members of your household can benefit from them. The following are recorded Employee Orientation webinars that are available on the Health Advocate page of the SBO website:

• Employee Orientation to Health Advocate EAP
• Managers and Supervisor Orientation to Health Advocate EAP

Please visit the new Health Advocate page on the SBO website to become familiar with the resources offered by Health Advocate. You can contact Health Advocate 24/7 by calling 1-855-556-2065 or email at answers@HealthAdvocate.com. There are two ways to create your personal account with Health Advocate:

• Visit the Health Advocate website at HealthAdvocate.com/StateofDE. Select “Register now” to register by creating your username and password. No registration code is needed on the website. 
• Download the Health Advocate App from the App Store or Google Play. Select “Register now,” enter the registration code: StateofDE, and register by creating an account.